Refund policy
Return Policy
30-Day Return Window
We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange.
No Restocking Fee
We do not charge any restocking fees for returned items.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging.
- Have the receipt or proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Personalized items
- Sale items
Return Process
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Initiate Return: Contact our customer service team at [sales@actualprints.com] to initiate the return process.
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Receive RMA: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
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Ship Product: Ship the product back to us using a trackable shipping method. You are responsible for the cost of return shipping, unless the item is defective.
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Inspection: Once we receive the item, we will inspect it and notify you of the status of your refund.
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Refund: If your return is approved, we will initiate a refund to your original payment method. Please allow up to 7 business days for the refund to process.
Exchanges
If you wish to exchange an item, please initiate a return and place a new order for the item you want.
Contact Us
If you have any questions about our return policy, please contact us at [sales@actualprints.com].